FAQ’s

Fountain Questions

1. What is a Chocolate Fountain?
2. How exactly does the Fountain work?
3. What type of chocolate is used in the Fountain?
4. What food can be used for dipping?
5. How much chocolate do I need?

6. How do I rent a Fountain?
7. How far in advance should I reserve?
8. Who provides the dipping items?
9. What power supply does the fountain require?
10. Can the Fountain be used outside?

Chocolography Questions

11. Exactly how do you print on Chocolate?
12. What kind of chocolate do you use?
13. Is there a minimum order for Chocolography products?
14. How do I get my photo or logo to you for Chocolography?
15. Can I get a sample or see what my items will look like before I order?
16. How long does it take to print my Chocolography products?
17. How do I receive my Chocolography order?


1. What is a Chocolate Fountain?

A Chocolate Fountain is a dramatic and exciting variation on a chocolate fondue. It is used in dessert buffets and allows guests to dip fruit and confections between the tiers covered in cascading chocolate.  Our Sephra fountains are the quietest and most trusted fountains on the market today.

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2. How exactly does the Fountain work?

The base of the fountain is pre-heated and filled with prepped melted chocolate. The chocolate is pulled up through the centre pipe by an auger. It flows out over the cap coating the tiers.

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3. What type of chocolate is used in the Fountain?

We use only the finest Belgian chocolate made by Callebaut or Belcolade in milk, dark and white in our fountain rentals. In order to keep the chocolate fluid when melted a small quantity of coco butter or vegetable oil is added. There are no peanut products contained in or added to the chocolate. The dark chocolate has no milk products added however it can contain traces of milk protein.  Our Sephra chocolate comes with the correct content to just melt and serve.

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4. What food can be used for dipping?

4. Fresh seasonal fruit is delicious and affordable. We have available as well several dessert items which are great for dipping in the fountain.  Some of them include cream puffs, marshmallows, sugar cookies, etc.  We would recommend you not dip cut pieces of cake in the Fountain as it sheds crumbs into the chocolate and ruins the dramatic look.  When renting or purchasing one of our Sephra fountains, we include a full list of dipping items.  And, it’s not just chocolate you can use in the fountain….lots more fun!

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5. How much chocolate do I need?

Estimated amounts for events are as follows, but it would generally depend on desserts being served and the type of event as well, etc.

30-75 guests -          approx 5 lbs of chocolate with a small Fountain

75-120 guests -       approx 10 lbs of chocolate with a small or medium Fountain

120-225 guests -     approx 15-17.5 lbs of chocolate with a medium Fountain

225-350 guests -    approx 17.5 – 20 lbs of chocolate with a medium or large Fountain

Over 350 guests – approx  22.5 + lbs of chocolate with a large fountain

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6. How do I rent a Fountain?

Renting a fountain is simple.  For commercial rentals, we take some contact details and other information pertaining to your event. We will help you decide which size fountain is appropriate for you, and how much chocolate will be adequate.  A $100.00 deposit will hold your requested date and fountain size. We contact you again about 2 weeks before your event to finalize all the details.  If you wish, we will also contact your facility and/or caterer to make sure everything is in place. Then in the last week before the event we forward your final invoice which needs to be paid prior to us installing the fountain at your event. If you like we can send you a quotation so you can see exactly what the final rental cost will be.

HOME Fountain rentals are a self-serve and are alot of fun — please call as we will ensure you have the correct fountain size/service for your event, and we are happy to answer any questions to make sure your event runs smoothly.

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7. How far in advance should I book?

We carry multiple Fountains in all sizes both for rent and for sale.   However, they are in high demand so we recommend booking as soon as you have made a decision on your event date. If you are unable to book too far in advance we may still be able to accommodate you. Call us for availability 604-862.6959.

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8. Who provides the dipping items?

It is likely that you may already have booked a caterer for your event. In this case, have them provide the fruit and dipping items. If the fountain is your only dessert, we would suggest about 8 or so dipping items per person. If the fountain is an additional dessert, perhaps you are also serving cake or pastries, then 5-6 fruit items would be appropriate. It isn’t unusual that some people may have a lot more but also some may not have any. Should you not have employed any food service personnel we will be happy to provide the dipping items.  Please call and we can discuss a quotation.

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9. What power supply does the fountain require?

Standard 110V power outlet (grounded). We require one outlet per fountain and sharing outlets and using power bars is discouraged.  Best that the fountain be against a wall to avoid taping down the extension cord if necessary, but we have put fountains in the middle of the room if that is requested.

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10. Can the Fountain be used outside?

Yes and no. As long as there is a power supply the fountain can operate outdoors however there are some inherent problems. The chocolate must be maintained at a consistent temperature. On a chilly day this will be difficult. Wind can also be an issue. If the fountain is under a tent with sides or in a sheltered alcove, the outdoors will not be a problem. However, because the chocolate is “falling” over the tiers a gust of wind can splash chocolate onto the table or guests. Also the heavenly fragrance of the chocolate attracts insects resulting in a rather unappealing look and some unexpected complications.

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11. Exactly how do you print on Chocolate?

Each chocolate item has a thin absorbent sugar coating which accepts our FDA approved food colouring. We take your image, photo or logo and centre it on the shape you have chosen for your order. We add any text or message you may want to include. Then we load up our trays with blank chocolates and print. Everything is totally edible!

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12. What kind of chocolate do you use?

We use gourmet chocolate products produced by Blommer Chocolate Company. All items are available in dark chocolate as well. Kosher Certification documents are available upon request.

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13. Is there a minimum order for Chocolography products?

There is no minimum order and we can print as many or as few pieces as you wish. However, each order is subject to a $35 – $50 set up fee depending on the complexity of the order.

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14. How do I get my photo or logo to you for Chocolography?

You can email a digital image which is a high resolution image.   Hard copy photos, business cards or logos can be dropped off or mailed to our office in Aldergrove, BC.

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15. Can I get a sample or see what my items will look like before I order?

We always send you a digital image or photo of your item for your approval or you can come by the office to see the real thing.  Only once the image is approved, then the printing starts.

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16. How long does it take to print my Chocolography products?

It can take up to 3 weeks to produce an order after yourartwork has been approved.   Be sure to give yourself lots of time if you require shipping as well.  Usually if we the quantity you require in stock, we can do a fairly quick turn around.  Best to call and discuss your needs with us and we’ll do our best to accommodate.

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17. How do I receive my Chocolography order?

All orders can be picked up at our Aldergrove, BC  location or you can have them shipped.  Keep in mind there may be additional costs to shipping during the warm seasons as we will need to protect your order with additional thermal protective packaging.

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